FAQs
Delivery Information
1. Where do you deliver?
We currently deliver only within the UK. International delivery is not available.
2. How long does delivery take?
Our average delivery time is 4-10 working days. Some orders may arrive sooner, depending on the product and your location.
3. How much does delivery cost?
Good news! We offer free delivery on all orders within the UK.
4. How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email so you can check the status of your delivery.
Returns & Refunds
5. Can I return an item if I change my mind?
Yes! We offer a 30-day easy returns policy. If you’re unhappy with your order, contact us to arrange a return.
6. How do I request a refund?
Simply email our support team at support@vistalondon.uk, and we’ll guide you through the process.
7. What if my item arrives damaged or incorrect?
If you receive a damaged or wrong item, contact us within 48 hours of receiving your order, and we’ll arrange a replacement or refund.
Payments & Orders
8. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment options.
9. Can I cancel my order after I’ve placed it?
You can request a cancellation within 24 hours of placing your order. After that, your order will already be being processed and cannot be cancelled.
Customer Service
10. How can I reach customer service?
Our customer service team is available 24/7, and we aim to respond within 24 hours.
You can reach us at:
Email: support@vistalondon.uk